TERMS & CONDITIONS
Welcome to The Montana Lab, based in Spain. These Terms & Conditions govern the use of our website and all purchases made through our online publishing shop.
By visiting our site or placing an order, you agree to the terms below.
1. Contact Information
The Montana Lab, themontanalab@gmail.com
2. General
We offer publications and related goods subject to availability.
We reserve the right to update these Terms & Conditions at any time. The version in effect at the moment of purchase applies.
3. Products
We strive to represent our books, printed matter, and editions as accurately as possible.
Due to the nature of printing and production, minor variations in colour, materials, and finishing may occur.
4. Pricing & Taxes
All prices are listed in EUR.
Prices include applicable Spanish/EU VAT unless otherwise stated.
Prices may change without prior notice, but changes will not affect confirmed orders.
5. Payment
Payments are processed securely through our payment providers.
An order is considered confirmed once payment has been successfully completed.
6. Orders and Availabilities
After placing an order, you will receive an email confirmation.
If an item becomes unavailable or if an error occurs, we may cancel the order and issue a full refund.
7. EU Right of Withdrawal
Under EU law, customers typically have a 14-day withdrawal period for online purchases.However, this right does not apply to:
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sealed or shrink-wrapped products that have been opened
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limited editions, signed editions, or numbered items
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publications or printed matter that can be easily handled or affected by brief inspection
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goods made in small or irregular production runs where resale quality may be compromised
Items covered by the withdrawal right will specify this on their product page.
8. Defects & Damages
If your item arrives damaged or defective, please contact us within 5 days of delivery.
We will assist with a replacement, refund, or appropriate solution.
9. Intellectual Property
All content on this website—including text, images, designs, and publications—is protected by copyright and may not be used without permission.10. Data Protection
All personal data is handled in accordance with the EU GDPR.
We use your information only for order fulfilment, communication, and service improvement.
For more details see our Privacy Policy (I can draft one if you need it).
11. Governing Law
These Terms & Conditions are governed by Spanish law, with disputes handled by the courts of Madrid, without affecting your EU consumer rights.
SHIPPING POLICY
We take care in packing and shipping your order, especially with delicate or collectible printed matter.
1. Shipping Destinations
We ship within EU, and internationally unless otherwise noted.
2. Processing Time
Orders are typically processed within 2–5 business days.
During launches or high-demand periods, processing may take slightly longer.
3. Shipping Fees
Shipping costs are calculated at checkout based on destination and weight.
International customers outside the EU are responsible for any customs duties, import taxes, or handling fees charged by their local authorities.
4. Delivery Estimates
Spain: 2–5 business days
- EU: 4–10 business days
- International: 7–21 business days
Times are approximate and depend on the carrier.
5. Tracking
Most orders include tracking information, provided once the order is dispatched.
6. Lost or Damaged Parcels
If your shipment arrives damaged, please contact us within 5 days with photos of the packaging and contents.
If a package is lost in transit, we will open an inquiry with the courier.
REFUND & RETURNS POLICY
We want you to be happy with your order.
Please review the return conditions before purchasing, especially for limited or delicate publications.
1. Returns
If your item is damaged, defective, or incorrect, please contact us within 5 days of receiving it.
2. Items Eligible for Return
We accept returns or provide replacements/refunds for:
- Items damaged during shipping
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Manufacturing or printing defects
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Items sent in error
3. Items Not Eligible for Return
In line with EU consumer guidelines for printed matter and collectible goods, the following cannot be returned:
- Opened or handled publications
- Limited editions, signed copies, or numbered items
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Sale items
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Items clearly marked as non-returnable
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Orders returned due to refusal to pay customs duties
4. Return Procedure
If your return is approved. We will provide instructions for sending the item back. Items must be returned in original condition and packaging. Unless the error was ours, return shipping costs are the customer’s responsibility.
5. Refunds
Once we receive and inspect the return, refunds are made to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
issue 0 by Suffo Moncloa
issue 1 by Chris Shaw
Walk To The Moon by Suffo Moncloa
Evidences by Suffo Moncloa
001. Nostalgia
002. Rituals
003. Home
004. Staged Photography I
005. Staged Photography II
006. Street
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